IP Telephony

Reduce operational costs and network complexity through converged services. Combining your voice, data, video, or wireless services through Cloudburst Technologies can increase productivity & functionality, and give your business the competitive advantage necessary for success. We’ll design a secure and scalable turnkey solution for your company whether it has ten employees or ten thousand. Cloudburst Technologies has deployed thousands of IP solutions. Let us apply our experience to your company.

Maintenance

Communication service outages can crush your business’ productivity and profits. Make sure your network is always up with a maintenance plan from Cloudburst Technologies. Our 24-hour service teams are able to resolve most issues without the need for client notification, letting you focus on running your company. Cloudburst Technologies maintenance plans are cost effective, saving you 20%, 30%, 40% or even more on your current PBX (private branch exchange) phone system.

Contact Center

Cloudburst Technologies brings Avaya’s unparalleled expertise and contact center technology to your organization. As an authorized Avaya Business Partner specializing in the contact center field, we can bring Interactive Voice Response, proactive inbound and outbound contact management, and superior customer service abilities. Extend advanced contact center capabilities across your IP network and the Internet through Voice over Internet Protocol (VoIP). Give your business an advantage by: providing high-quality customer service from any location; centralizing application management; consolidating infrastructure; and reducing network costs.

Mobility

The need to rapidly respond to customers and provide workforce flexibility is essential in today’s competitive business culture. Companies that can’t function outside the office are at a severe disadvantage. Let Cloudburst Technologies give your employees on the road or at home the ability to transform any environment into a workplace. Conduct business any time, anywhere.

Wireless

Improve accessibility, productivity, and responsiveness for on-premises mobile employees through Telephony over Wireless LANs. Cloudburst Technologies provides several choices that meet diverse end-user needs, providing a turnkey solution for all your wireless needs.

Security

Cloudburst Technologies provides proven technical solutions to difficult security issues. Whether we’re helping protect your company through Cisco VoIP, LAN/WAN, data center design or servers, we ensure your sensitive data remains safe.

Unified Communications

Utilizing Avaya Messaging and Unified Communication solutions enables quick, effective interaction and collaboration across any organization. It doesn’t matter whether your business is brick and mortar, virtual, or a combination. Integrating business systems and applications through Avaya allows your employees convenient ways to access, share, and respond to messages over any medium. Accelerate your transactions and revenue opportunities through enhanced communication.

Computer Telephony

From concept development to integration, our contact center product portfolio can help your business achieve better customer interactions. Avaya has created significant value for over 26,000 contact center customers worldwide. Cloudburst Technologies will help ensure you achieve a fast turn around on your investment.